Housing Support Worker

As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for over 45 years Terra is recognized for its leadership, innovation and collaboration.  Annually more than 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs.   Terra Centre staff are guided by the Code of Honour which supports, respects and celebrates our families and staff. If you share our values and support our mission and vision please consider joining our team.

Job Overview

Reporting to the Manager, Housing Support Services, the Housing Support Worker is responsible for supporting teen parent families in the Successful Families Program to maintain their tenancy, reduce social isolation and become engaged members of their communities. Using in-home visitation, experiential group learning activities, referrals and community engagement, the Housing Support Worker empowers families to thrive and enrich their community.

Job Conditions

This position is a 1 year contract position working 37.5 hours per week. Flexible hours are required to meet the needs of the program and participants, including regular evening work, and the occasional weekend. The position is based out of our Housing Support Services office at 13744 115 Ave.

Key Responsibilities
  • Work directly with, and provide a wide range of individual, family and group support to Successful Families participants to develop skills in parenting, tenancy and independent living
  • Provide parenting education and support; guidance in adapting to the role of parenting; child development information; custody and access support; career and life skills planning; community linkages and referrals
  • Participate in planning group activities for families
  • Conduct advocacy on behalf of and with young families
  • Participate in interagency collaboration and service planning
  • Meet tenants in home regularly to provide support and guidance regarding goals, positive tenancy and independent living
  • Collect data, measure outcomes, and complete evaluation activities as required using the ETO database
  • Work cooperatively and in partnership with housing provider and evaluation team
  • Diploma or Degree in Human Services field that may include Social Work, Child and Youth Care and Human Ecology
  • Experience working with youth and expertise in assessing client strengths and needs and in developing goals with youth/families
  • Strong computer skills; previous experience using a database
Knowledge and Abilities
  • Demonstrated superior verbal and written communication skills
  • The ability to develop and deliver individual or group programs that enhance basic life skills
  • Able to adapt communication and working style to best suit audience when interacting with a wide variety of internal and external stakeholders
  • Works independently, and effectively while under pressure and with minimal supervision
  • Must also be able to problem solve, be flexible, have critical thinking skills
  • Strong interpersonal, collaborative and personnel management skills
Other Requirements
  • A valid driver’s license and a reliable vehicle (class 5)
  • Ability to work flexible hours
  • Clear Criminal Record Check and Child Intervention Check that are dated within 90 Days of the start date

We are an equal opportunity and non-discriminatory employer and recognize the importance of a diverse workforce. We welcome all qualified applicants.

Salary: The salary range for the position is $38,000 to $42,000. Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution.

To apply for this opportunity, please email your resume and cover letter to: Human Resources, hr@careersforcommunity.ca. Please include the Housing Support Worker in the subject line of the email.

Closing Date: Thursday, September 14th, 2017

Employment Benefits

  • Short- and long-term disability
  • Extended health care
  • RRSP employer contribution
  • Employee Assistance Program (EAP)
  • Start with 3 weeks holidays in years 1 through 5; 4 weeks thereafter
  • 12 sick days
  • Agency-hosted annual staff appreciation day
  • Agency-hosted staff Christmas party
  • Ongoing staff celebration and recognition
  • Opportunity and funds for professional development
  • First Aid, Suicide Prevention and Cultural Awareness training at agency expense
  • Years of Service Recognition
  • Free downtown parking
  • Agency and unit-specific team-building activities
  • Additional paid holiday time between Christmas and New Years

Terra is also a member of the City of Edmonton Corporate Wellness Program which provides employees, (and their immediate family members living in the same household,) discounts on admissions to City operated sports and fitness centres. This includes:

  • Annual Pass – receive a 20% discount on Adult and Family Annual Passes.
  • Continuous Monthly Pass – a 20% discount off the Continuous Monthly Membership Program
  • Multi Admission Pass – a 15% discount on our already discounted multi admission pass (starting at 5 visits)

Terra Code of Honour

The Code of Honour was developed in 2009 after a comprehensive process which included dialogue and the opportunity for all staff to participate in determining the Code of Honour. It was updated in 2012. The Code of Honour reflects how we work together, what we hold each other accountable for and our values as a staff team.

  • We believe in our mission. We can better serve our participants by always being aware of our purpose in everything we do.
  • We believe in respecting our diversity and celebrating it. Our differences can come together positively to strengthen our team as a whole.
  • We believe that each of us can choose our own attitude. By being positive and respectful we can create a healthy work environment and set a good example for our participants.
  • We believe in being supportive to each other. Terra is a team and a team member in need should always be supported and never be left behind.
  • We believe in supporting the communities we serve. In working collaboratively with other agencies, we can open ourselves up to new opportunities for programs, partnerships and possibilities to help our participants.
  • We believe in dealing with issues as they arise. Bringing forth conflicts in an open, honest and courteous manner will allow us to address them in a non-confrontational way so we can continue working towards the success of our organization.
  • We believe in being accountable. By taking responsibility for our mistakes and supporting colleagues through theirs, we can learn from them, move past them, and be successful.
  • We believe in celebrating successes and taking time to have fun! By committing to positivity in the workplace, we all can further enjoy the work we do.