Mission:          Empower Teen Parents to Succeed

Vision:             Teen Parent Families Thrive and Enrich our Community

Job ID:             24-005

Supervisor, Services for Educational Achievement

Terra Centre for Teen Parents is a registered, non-profit organization that has been serving pregnant and parenting teens in Edmonton for 52 years. Terra is recognized for its leadership, innovation, and collaboration. Annually approximately 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs. Terra Centre staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff. If you share our values and support our mission and vision, consider joining our team.

Accountability: Manager, Participant Programming 

Reports: Services for Educational Achievement Workers, Youth Leadership, Post High School Transition, Expanding Hope Young Parent Support Worker, Services for Educational Achievement/Strengthening Hope Program Administrator.  

Position Summary

The Supervisor, Services for Educational Achievement provides supervision, accountability in programming, and active collaboration with both Terra and Braemar School leadership. We are looking for a leader to join our team who has demonstrated experience in direct supervision, team development, and change management as we embark to operate from both values-based, and reality-based leadership modalities. We are developing an environment that fosters effective, participant-based programming that supports wellbeing, develops empowerment, and eliminates barriers to educational success for expecting and parenting students. Essential to the success of the position is the willingness and aptitude to work as part of a team and the ability to thrive in a dynamic environment where opportunities are seized, and challenges are met positively.

Job Conditions

This is a full-time position; 35 hours/week. Monday through Friday, however hours of work will vary based on the needs of the position and agency. This position may include minimal, occasional evenings and weekends. The location of work is primarily at Braemar school, but also other Terra and community work sites.

Key Responsibilities

  • Work collaboratively with all Terra staff and leadership, promoting a unified “Team Terra” approach.
  • Schedule and host regular effective individual and team supervision with program staff that focuses on providing support, guidance, education, and constructive performance feedback.
  • Complete annual Professional Growth Plans, providing regular goal-based coaching.
  • Lead, model and mentor evidence-based innovations in team development, program delivery and collaborative work.
  • Build accountability measures and clear expectations to ensure clarity of work responsibilities, timelines, and maintaining healthy work culture.
  • Assist and support in the creation, monitoring and accountability in evaluative systems that measure the delivery of services.
  • Participate in Human Resource tasks for the full lifecycle of employees, including, but not limited to, involvement the recruitment process, providing staff orientation and facilitating ongoing training.  
  • Ensure best practices of staff and program delivery through alignment to program logic models, accreditation standards, agency policy, strategic plan, and mission, vision and values.
  • Provide clear, consistent communication to program staff to promote empowered, values-based alignment to Terra’s mission and vision.
  • Plan and facilitates community of practice for staff team to ensure alignment and emerging practices are being discussed and applied to the participant work.
  • Coordinate with Supervisor team and Manager to plan, prepare, and facilitate team supervisions, meetings, staff team development, and professional development opportunities.
  • Promote standards and accountability with administrative tasks, including but not limited to, maintaining participant files, auditing case management, monthly reports, staff approvals, Critical Incident reporting, Occupational Health and Safety documentation, staff documentation, and supporting Manager, Participant Programs gather participant data and narratives for reporting.
  • In consultation with Manager, plan, initiate, coordinate program activities that will fulfill the agency mission.
  • Actively promote Terra Centre’s programs and services, providing leadership and participation in Terra meetings, committees, and events.
  • Attend, participate, and represent Terra in various community or partner meetings, as assigned, to build and maintain relationships with external partners and collaborators.
  • Be an ambassador of Terra, our mission, vision, values, strategic goals, and code of honour.


  • A Degree or Diploma in the field of human/health services or community development.
  • A minimum of 3 years of formal supervisory experience and strong skill sets related to developing, supporting, coaching, guiding, and evaluating staff.
    • Candidates may be considered that bring extensive experience working with youth and an in-depth understanding of the needs and issues related to youth exposed to vulnerable life circumstances, with proven informal leadership experiences.
  • School-based experience with social-ecological, strength-based, and participant focused lens is considered an asset.
  • A valid driver’s license and a reliable vehicle.
  • Clear Criminal Record Check and Child Intervention Check dated within 90 days of start date.
  • Ability to work flexible hours if required.

Knowledge and Abilities

  • Demonstrated commitment to building and maintaining effective teams.
  • Excellent verbal and written communication skills.
  • Proven excellence in building authentic relationships with participants, staff, community partners, and funders.
  • Knowledge of service delivery standards and practices.
  • Must possess a high level of professionalism, tact, and interpersonal skills to work participants, staff members, supervisors, Terra leadership, partners, and community members.
  • Highly organized and detail oriented with strong time management skills.
  • Must be committed to quality work and have a self-directed work ethic and initiative when given additional assignments.

Core Behavioral Competencies

Terra values are core to the organization. We strive to hire individuals who possess these behavioral competencies at all levels of the organization.

  • Personal Leadership: Practices inclusion, communicates openly and effectively, demonstrates self-awareness
  • Productive Relationships: Develops networks, collaborates, develops self and others
  • Results Focus: Applies outcomes-based problem solving and systems thinking, demonstrates evidence-informed decision making
  • Service Excellence: Practices innovation, facilitates a culture of learning, demonstrates continuous improvement

Agency Values

  • Person-Centered: We are relentless in putting those we serve at the heart of our work
  • Respectful: We are inclusive and celebrate diversity
  • Collaborative: We build authentic relationships and partnerships
  • Innovative: We are creative trailblazers
  • Responsible: We ensure the sustainability of our core services


An average of fifty-four percent of the young parents served by Terra are Indigenous. The agency promotes and expects staff to invest in building knowledge and skills to be culturally competent in serving this population and all Black, Indigenous, and People of Colour. Engaging in ceremony and cultural activities is stressed to promote experiential learning. The Strategic Plan includes intentional actions to advance the agency’s efforts related to diversity, equity and inclusion.

As an agency we are working to build a foundation of knowledge and skills to be an anti-racist organization, to understand and respond to systemic racism that creates barriers and inequity in the workplace and in society.

No person will be denied employment opportunities or benefits for reasons unrelated to their abilities. Recruitment and advancement will not discriminate on the grounds of any protected characteristics under Alberta Human Rights or Canadian Human Rights legislation.

Individuals will be recruited to positions based on their skills, qualifications and attributes required for employment and alignment to agency core values.


Salary: The starting salary range for the position is $60,000-$62,857 per year with annual salary increments. Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution. Staff have three weeks vacation, and, in addition, the agency is closed between Christmas and New Year’s. 

To Apply

Please email your résumé, cover letter with your leadership philosophy (including personal values) to: Jenn Wallace, Manager, Participant Programs jwallace@terracentre.ca. Please include “Supervisor, Services for Educational Achievement 24-005” in the subject line of the email.

Closing Date: Monday, April 1, 2024, 11:59pm.

Interview Process:

We thank you for your time and investment in this role. Only those candidates selected for an interview will be contacted.

  • Group interview will be hosted Tuesday, April 2, 2024.
  • Formal interviews for those selected will be hosted Thursday, April 4 between 9 am – noon or Friday, April 5, between 1 – 4 pm.