Terra Centre for Teen Parents is a registered, non-profit organization that has been serving pregnant and parenting teens in Edmonton for 53 years. Terra is recognized for its leadership, innovation, and collaboration. Annually approximately 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs. Terra Centre staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (https://terracentre.ca/what-is-terra/careers/). If you share our values and support our mission and vision, consider joining our team. 

Accountability: Manager, Participant Services 

Reports: Family Engagement Workers 

Position Summary 

Supervisor, Participant Services ensures the mission, vision, values and strategic plan of Terra are fulfilled. Supervisors in Participant Services at Terra provide support and direction to the staff working within our various programs and geographic sites. Supervisors are responsible for case/project management, performance coaching, ongoing staff development, program outcome and evaluation, data management, and monitoring trends/issues in their program(s). 

Supervisors within Participant Services work as a team who are responsible for monitoring the overall functioning of Terra’s Participant Programs, Services, and partner relationships, to ensure consistency of participant programs and service delivery. Each Supervisor, Participant Services have staff, partnership, and project-based portfolios that they are responsible for. 

Job Conditions 

This is a full-time temporary position ending on or before August 30, 2026; 35 hours/week. Monday through Friday, however hours of work will vary based on the needs of the position and agency. This position may include minimal, occasional evenings and weekends. The location of work is primarily at Terra Centre 10320 146 street, Edmonton AB. 

Key Responsibilities 

  • Work collaboratively with all Terra staff and leadership, promoting a unified “Team Terra” approach. 
  • Schedule and host regular effective individual and team supervision with program staff that focuses on providing support, guidance, education, and constructive performance feedback. 
  • Complete annual Professional Growth Plans, providing regular goal-based coaching. 
  • Lead, model and mentor evidence-based innovations in team development, program delivery and collaborative work. 

Revised May 2025 

  • Build accountability measures and clear expectations to ensure clarity of work responsibilities, timelines, and maintaining healthy work culture. 
  • Assist and support in the creation, monitoring and accountability in evaluative systems that measure the delivery of services. 
  • Participate in Human Resource tasks for the full lifecycle of employees, including, but not limited to, involvement the recruitment process, providing staff orientation and facilitating ongoing training. 
  • Ensure best practices of staff and program delivery through alignment to program logic models, accreditation standards, agency policy, strategic plan, and mission, vision and values. 
  • Provide clear, consistent communication to program staff to promote empowered, values-based alignment to Terra’s mission and vision. 
  • Plan and facilitates community of practice for staff team to ensure alignment and emerging practices are being discussed and applied to the participant work. 
  • Coordinate with Supervisor team and Manager to plan, prepare, and facilitate team supervisions, meetings, staff team development, and professional development opportunities. 
  • Promote standards and accountability with administrative tasks, including but not limited to, maintaining participant files, auditing case management, monthly reports, staff approvals, Critical Incident reporting, Occupational Health and Safety documentation, staff documentation, and supporting Manager, Participant Services gather participant data and narratives for reporting. 
  • In consultation with Manager, plan, initiate, coordinate program activities that will fulfill the agency mission. 
  • Actively promote Terra Centre’s programs and services, providing leadership and participation in Terra meetings, committees, and events. 
  • Attend, participate, and represent Terra in various community or partner meetings, as assigned, to build and maintain relationships with external partners and collaborators. 
  • Be an ambassador of Terra, our mission, vision, values, strategic goals, and code of honour. 

Qualifications/Requirements 

  • A Degree or Diploma in the field of human/health services or community development. 
  • A minimum of 3 years of formal supervisory experience and strong skill sets related to developing, supporting, coaching, guiding, and evaluating staff. Candidates may be considered that bring extensive experience working with youth and an in-depth understanding of the needs and issues related to youth exposed to vulnerable life circumstances, with proven informal leadership experiences. 
  • Home visitation experience with social-ecological, strength-based, and participant focused lens is considered an asset. 
  • A valid driver’s license and a reliable vehicle. 
  • Clear Criminal Record Check and Child Intervention Check dated within 90 days of start date. 
  • Ability to work flexible hours if required. 

Knowledge and Abilities 

  • Demonstrated commitment to building and maintaining effective teams. 
  • Excellent verbal and written communication skills. 
  • Proven excellence in building authentic relationships with participants, staff, community partners, and funders. 
  • Knowledge of service delivery standards and practices. 
  • Must possess a high level of professionalism, tact, and interpersonal skills to work participants, staff members, supervisors, Terra leadership, partners, and community members. 
  • Highly organized and detail oriented with strong time management skills. 
  • Must be committed to quality work and have a self-directed work ethic and initiative when given additional assignments. 

Revised May 2025 

Other Requirements: 

  • Police Information Check (including vulnerable Sector Check) and Child and Youth Intervention Check, completed within the last 90 days prior to start date. Processing times may take several weeks to complete these checks. Results will be reviewed on a case by case basis. 
  • Manual dexterity required to operate various appliances and equipment. Ability to lift between 25- 50 lbs. 
  • Current Standard First Aid with Level C CPR, renewed every 3 years 
  • Applied Suicide Intervention Skills Training (ASIST), renewed every 3 years 
  • Valid Driver’s License, clear (or Director approved) Driver’s Abstract, current vehicle registration 
  • Reliable vehicle, with 2 million dollars vehicle liability insurance, available for regular use, as outlined in Terra Policy 

Core Behavioral Competencies 

Terra values are core to the organization. We strive to hire individuals who possess these behavioral competencies at all levels of the organization. 

  • Personal Leadership: Practices inclusion, communicates openly and effectively, demonstrates self-awareness 
  • Productive Relationships: Develops networks, collaborates, develops self and others 
  • Results Focus: Applies outcomes-based problem solving and systems thinking, demonstrates evidence-informed decision making 
  • Service Excellence: Practices innovation, facilitates a culture of learning, demonstrates continuous improvement 

Agency Values 

  • Person-Centered: We are relentless in putting those we serve at the heart of our work 
  • Respectful: We are inclusive and celebrate diversity 
  • Collaborative: We build authentic relationships and partnerships 
  • Innovative: We are creative trailblazers 
  • Responsible: We ensure the sustainability of our core services 

Diversity 

An average of fifty-four percent of the young parents served by Terra are Indigenous. The agency promotes and expects staff to invest in building knowledge and skills to be culturally competent in serving this population and all Black, Indigenous, and People of Colour. Engaging in ceremony and cultural activities is stressed to promote experiential learning. The Strategic Plan includes intentional actions to advance the agency’s efforts related to diversity, equity and inclusion. 

As an agency we are working to build a foundation of knowledge and skills to be an anti-racist organization, to understand and respond to systemic racism that creates barriers and inequity in the workplace and in society. 

No person will be denied employment opportunities or benefits for reasons unrelated to their abilities. Recruitment and advancement will not discriminate on the grounds of any protected characteristics under Alberta Human Rights or Canadian Human Rights legislation. 

Individuals will be recruited to positions based on their skills, qualifications and attributes required for employment and alignment to agency core values. 

Salary 

Salary: The starting salary range for the position is $60,000-$62,857 per year with annual salary increments. Revised May 2025 

Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution. Staff have three weeks vacation, and, in addition, the agency is closed between Christmas and New Year’s. 

To Apply 

Please email your résumé, cover letter with your leadership philosophy (including personal values) to: Human Resources, employment@terracentre.ca. Please include “25-007TERRA Supervisor, Participant Services” in the subject line of the email. 

Closing Date: Friday May 30, 2025 

Interview Process: 

We thank you for your time and investment in this role. Only those candidates selected for an interview will be contacted. 

  • Formal interviews for those selected will be hosted June 2- 6, 2025 and held at the Terra Centre 10320-146 street.