Program Supervisor, Family Learning Program (West FRN and Housing)

As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for 50 years Terra is recognized for its leadership, innovation and collaboration.  Annually more than 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs. Terra staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (  If you share our values and support our mission and vision, please consider joining our team.


Job Overview:

The Family Learning Program assists parents in their development of positive parenting skills to foster healthy parent child relationships. Through home visits, community outreach and group programming, participants are supported to make healthy choices for themselves and their children and to develop their capacity to effectively meet the needs of their children.


The Program Supervisor, Family Learning Program (West FRN and Housing), is responsible for direct supervision of front-line staff that are providing services to young parents. This includes support to maintain healthy boundaries with families, promoting positive and significant relationships with families and cultivating and open and positive team environment that fosters shared learning. This position includes oversight of Terra Centre’s housing programs that support families to secure safe, affordable housing.  This position is responsible for overseeing the achievement of participant goals and funder outcomes, and the agency’s mission and values, and works closely with co-supervisors to share the responsibilities to the agency and funders and ensure the team has consistent and effective support and oversight.


Job Conditions:

The Program Supervisor position is permanent full time (37.5 hours/week) with flexible hours to work 8:30 AM to 4:30 PM, Monday through Friday, and some evening and occasional weekend based on the needs of families and staff and to support programming.  The position will be working out of the Terra Centre main office located at 10320-146 Street and the Brentwood Housing Complex located in West Edmonton.


Key Responsibilities:

  • Provide leadership, supervision, coaching and mentorship to the team delivering the Family Outreach programs and services to ensure resources are directed and focused on the empowerment of and achievement of goals for the participants.
  • Responsible to ensure full and thorough assessment and screening of participants requesting program services and/or housing through Terra programs
  • Ensure the direction, content, conduct and quality of program services aligns with program funding and agency evaluation plan expectations.
  • Complete data analysis and reporting requirements to ensure continuity in funding.
  • Provide quality assurance monitoring and oversight to ensure the programs and services reflect the agency vision and values.
  • Work with others to improve the knowledge and responsiveness of community institutions, groups and individuals regarding Terra’s mission and strengths of young families.
  • Ensure effective financial management of the program and adherence to the agency budget.
  • Member of the supervisory team responsible to ensure participants receive ethical and consistent support across program areas



  • A diploma or degree in human services
  • Minimum of 3 years previous supervisory experience in a community-based setting
  • Minimum of 5 years’ experience working with youth and expertise in assessing participant strengths and assisting youth to build healthy support networks
  • Strong skill sets related to developing, supporting, coaching, guiding, and evaluating staff
  • In depth understanding of the needs and issues related to youth exposed to vulnerable life circumstances
  • Understanding of the unique needs of young fathers
  • Strong verbal and written skills with the ability to gather and synthesize data to prepare funder reports
  • Experience working with community partners and funders


Knowledge and Abilities:

  • Demonstrated supervisory and leadership abilities and an effective problem solver
  • Ability to share opposing viewpoints and work towards collective solutions
  • Scheduling, priority setting and good time management skills
  • Ability to work in collaboration with co-supervisors to ensure continuity in employee support and program accountability
  • Team building expertise and ability to contribute to a positive, healthy work environment
  • Capacity to share knowledge about young and teen parent families with a particular emphasis on fathering
  • Evaluation knowledge and ability to use data in supervision of staff and for funder reporting
  • Financial management skills


Other requirements:

  • A valid driver’s license and a reliable vehicle with 2 million liability insurance, and occasional transport of participants and their children.
  • Current clear Drivers Abstract
  • Ability to work flexible hours
  • Clear Criminal Record Check and Child Intervention Check that are dated within 90 Days of the start date


Core Behavioral Competencies 

Terra values are core to the organization. We strive to hire individuals who possess these behavioral competencies at all levels of the organization.


  • Personal Leadership: Practices inclusion, communicates openly and effectively, demonstrates self-awareness
  • Productive Relationships: Develops networks, collaborates, develops self and others
  • Results Focus: Applies outcomes-based problem solving and systems thinking, demonstrates evidence-informed decision making
  • Service Excellence: Practices innovation, facilitates a culture of learning, demonstrates continuous improvement
  • Program Planning; design, plan, coordinate, facilitation of groups
  • Finance; manage allocated financial resources for program delivery
  • Communication skills; excellent both written and oral; evidenced in grant writing and reporting to funders
  • Community Relations; well developed engagement skills, strong networking



Fifty one percent of the young parents served by Terra are Indigenous.  The agency promotes and expects staff to invest in building knowledge and skills to be culturally competent in serving this population and all Black Indigenous and People of Colour.  Engaging in ceremony and cultural activities is stressed to promote experiential learning.  The Strategic Plan includes intentional actions to advance the agency efforts related to diversity, equity and inclusion.


As an agency we are working to build a foundation of knowledge and skills to be an antiracist organization, to understand and respond to systemic racism that creates barriers and inequality in the workplace and in society.


No person will be denied employment opportunities or benefits for reasons unrelated to their abilities. Recruitment and advancement will not discriminate on the grounds of any protected characteristics under Alberta Human Rights or Canadian Human Rights legislation.

Individuals will be recruited to positions based on their skills, qualifications and attributes required for employment and alignment to agency core values.


Vaccine Policy 

As a condition of employment, all Terra employees are required to be fully vaccinated against COVID 19 or regularly undergo COVID 19 testing before entering the workplace.  Successful applicants will be required to provide proof of their COVID 19 vaccination prior to commencement.  If you are the successful applicant and cannot be fully vaccinated on the basis of a protected ground under human rights legislation you may request an accommodation that will be reviewed by Terra.


Salary: The salary range for the position is $52 000-$58 000/year.  Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution.  A Wellness Fund is allocated to staff to support their ongoing well-being.  Staff have three weeks vacation, and, in addition, the agency is closed between Christmas and New Years.